VaultaPay Cookie Policy
1. Introduction
This Cookie Policy explains how VaultaPay Solutions FZC LLC ("VaultaPay", "we", "our", or "us") uses cookies and similar technologies when you visit our website, customer portal or related online services.
This Cookie Policy forms part of the legal documentation governing your use of the VaultaPay platform and should be read together with our:
- Terms & Conditions
- Privacy Policy
- AML & KYC Notice
- Risk Disclosure
- Complaints Policy
By continuing to use our website, you acknowledge that cookies may be used as described in this Policy, subject to your preferences where required by applicable law.
2. Who We Are
VaultaPay Solutions FZC LLC
Floor 26
Amber Gem Tower
Sheikh Khalifa Street
Ajman
United Arab Emirates
Email: support@vaulta-pay.com
3. What Are Cookies?
Cookies are small text files placed on your computer, tablet or mobile device when you visit a website.
Cookies help websites function efficiently, improve security, remember user preferences and provide information about how websites are used.
Cookies generally do not contain information that directly identifies an individual, although they may be linked with other information we hold about you.
4. Similar Technologies
In addition to cookies, we may use similar technologies including:
- Local Storage
- Session Storage
- Pixels
- Web Beacons
- Log Files
- Device Identifiers
These technologies perform similar functions and are treated similarly under this Policy.
5. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the operation of the website and cannot normally be disabled.
They are used to:
- maintain secure login sessions;
- protect against fraud;
- remember security settings;
- process forms;
- maintain platform functionality;
- support account authentication.
Without these cookies, certain parts of the website may not function correctly.
Functional Cookies
Functional cookies remember choices you make, including:
- language preferences;
- region settings;
- accessibility options;
- display preferences.
These cookies improve your user experience but are not strictly necessary for website operation.
Analytics Cookies
Analytics cookies help us understand how visitors interact with our website.
They may collect information including:
- pages visited;
- time spent on pages;
- navigation paths;
- device information;
- browser information;
- referral sources.
Where possible, analytics information is aggregated or anonymised.
Performance Cookies
Performance cookies help us improve:
- website speed;
- reliability;
- platform stability;
- technical performance;
- error reporting.
These cookies assist us in identifying and resolving technical issues.
Security Cookies
Security cookies help us:
- detect suspicious activity;
- prevent fraudulent access;
- identify malicious behaviour;
- maintain account security;
- protect customer information.
These cookies are an important part of our security controls.
6. Information Collected by Cookies
Depending on the cookie used, information collected may include:
- IP address;
- browser type;
- operating system;
- device type;
- screen resolution;
- language preferences;
- pages visited;
- session identifiers;
- login status;
- referring website;
- website interactions.
Cookies do not intentionally collect special categories of personal data.
7. Third-Party Cookies
Some third-party services integrated into our website may place cookies on your device.
These may include providers supporting:
- website analytics;
- security monitoring;
- fraud prevention;
- customer support;
- embedded content.
Third-party providers are responsible for their own privacy and cookie practices.
We encourage users to review the privacy policies of those providers.
8. Cookie Consent
Where required by applicable law, you will be presented with a cookie consent banner when visiting our website.
You may choose to:
- accept all cookies;
- reject non-essential cookies;
- customise your cookie preferences.
Your choices may be changed at any time through the website's cookie settings where available.
Strictly necessary cookies cannot be disabled because they are essential for the operation and security of the website.
9. Managing Cookies
Most web browsers allow you to:
- view stored cookies;
- delete cookies;
- block cookies;
- block cookies from specific websites;
- receive notifications before cookies are stored.
Please note that disabling certain cookies may affect website functionality and your user experience.
10. Cookie Retention
Some cookies are deleted automatically when you close your browser (session cookies).
Others remain on your device for a defined period (persistent cookies).
Retention periods depend upon the purpose of the cookie and operational requirements.
11. Updates to this Policy
We may update this Cookie Policy from time to time to reflect:
- legal developments;
- technological changes;
- operational improvements;
- changes to our Services.
The latest version will always be published on our website with the updated effective date.
12. Contact Us
If you have any questions regarding this Cookie Policy, please contact:
VaultaPay Solutions FZC LLC
Floor 26
Amber Gem Tower
Sheikh Khalifa Street
Ajman
United Arab Emirates
Email: support@vaulta-pay.com
13. Regulatory Information
VaultaPay operates through the financial infrastructure of Swiss Fiat AG.
Swiss Fiat AG is incorporated in Switzerland with its registered office at Alpenstrasse 1, 6004 Lucerne, Switzerland, and is registered under company number CHE-311.324.141.
Swiss Fiat AG is affiliated with SO-FIT – Organisme de Surveillance pour Intermédiaires Financiers & Trustees (Affiliation No. 1524) as a financial intermediary in accordance with the Swiss Anti-Money Laundering Act (AMLA). SO-FIT is a self-regulatory organisation recognised by the Swiss Financial Market Supervisory Authority (FINMA).
© 2026 Swiss Fiat AG. All rights reserved.